What is the Tactical-Mod Return Policy? (Holiday Period)
In view of the holiday season, we will be extending our return policy. Any order placed after Nov. 1, 2010 will have until Jan. 15, 2011 to return unopened items. Otherwise the standard 30 day return period will be observed.
All returns or exchanges regardless of purchase date are still subject to our normal return & exchange policy procedures. Please read our policies in full below.
Tactical-Mod Canada will accept most returns on unopened items for up to 30 days after the invoice date. Returns are for products that you do not wish to keep and must have zero appearance of being opened or used. If we have sent you an incorrect product or size, we will happily help you to return the product.
We do not accept defective merchandise for return unless it’s the ‘’Tactical-Mod’’ brand. Please contact the manufacturer of any product in question that did not work. We will be glad to help you contact any manufacturer in question.
All returned packages must include an RMA number or all packages will be refused*. You can receive an RMA number by sending an email at retuns@tactical-mod.ca
A 25% restocking fee will be charged on all returns requesting a refund. However, this fee MAY* be waived if store credit is chosen. The restocking fee will not be waived if we did indeed send you the correct product you ordered.
Most guns cannot be returned after they have been opened. The manufacturer will handle all warranty issues, including issues directly out of the box. The manufacturer will typically be able to talk you through any issues you are having over the phone without having to send the item in for repair. In the event that you do have to send the marker in for repair, Tactical-Mod Canada will issue store credit to cover you’re shipping costs to warranty an item, if the issue is out of the box. To request this, e-mail a copy of your shipping receipt and include your order # to sales@tactical-mod.com. We will process a store credit to cover the shipping cost.
If you would like to exchange a product for a different size, color, or product all together, all that we require is that the product be returned to us in exactly the same condition it was sent. It must be unused and contain the original packaging intact. The customer assumes any shipping cost both to our warehouse and back to the customer.
How Do I Return/Exchange My Product?
To return/exchange a product contact us at retuns@tactical-mod.ca. This will take you to our returns and exchanges section. All returns or exchanges require an RMA number clearly printed on the outside of the box. Please follow the instruction to receive the correct RMA number.
Our Returns & Exchanges section is specially designed to speed up the process of filing and following up on any return or exchange request. By taking the time to read through our policies and follow the information provided, we will be better able to serve you and quickly resolve any issue that may arise.
Returns & Exchanges are reserved for customers whom received the incorrect product or who received the correct product ordered but wish to return for refund, return for store credit, or exchange.
Any return or exchange will be processed at the time we receive the item(s) in question. We are obligated to verify that any claim for return or exchange is valid before moving forward with any kind of refund, credit, or exchange. Please allow 5-7 business days for any refund or credit to show on your credit statement or account.
Note: If we receive your item and confirm that it is the correct product ordered by you, up to a 25% restocking fee will be assessed before any refund or exchange is given. It is the responsibility of you (the customer) to verify that you order a product you truly want.
We do NOT provide refunds on PayPal or Credit Cards , we ONLY provide store credits .
I received the Wrong Product.
If you have received the wrong product please contact us at t retuns@tactical-mod.ca. We will be glad to help you straighten this out. Do not attempt to use or open the product as any claim for return will be void. We allow claims to be filed up to 10 calendar days after the delivery date; any claim made after 10 calendar days is considered void.
To streamline the process and make sure you receive the correct product as fast as possible, we advise you to call our customer service department. Please have your invoice readily available as our representatives will need to verify information listed on your order invoice.
Once our customer service representatives verify your claim that the incorrect product was shipped to you, we will promptly email a Purolator or Canada Post shipping label to cover any shipping cost. Our reps will also be glad to help you locate your local UPS drop-off/pick-up location. Once we receive the product and confirm that it was shipped incorrectly, we will then ship the correct product to you via a similar means as the original order. Our reps should give you a RMA number to clearly print on the outside of the box; be sure to follow these instructions or your package may be refused.
If you are unable to receive a Purolator or Canada Post shipping label, please include a copy of any recite detailing shipping costs. Once received and confirmed, we will then reimburse your shipping cost via store credit to your account. Reimbursements will only be authorized for standard ground shipping. If you decide to ship by any other means, we will only reimburse up to a maximum of the determined Purolator or Canada Post cost.
Note: If we receive your item and confirm that it is the correct product ordered by you and no mistake was made, we will then require you to pay for shipping back to you. If you would like to exchange the product, please read the above return/exchange policy.
We do NOT provide refunds on PayPal or Credit Cards , we ONLY provide store credits .
I Received Someone Else's Order.
If you have received someone Else's order pleasecontact us at t retuns@tactical-mod.ca
We appreciate the honesty and integrity of our customer base. It is because of you that our business has continuously been able to offer the lowest prices anywhere
My Order is Missing an Item(s)
If your order is missing an item or you received an incorrect quantity, please immediately contact our customer service department at sales@tactical-mod.ca. We allow claims to be filed up to 30 calendar days after the delivery date; any claim made after 30 calendar days is considered void.
To streamline the process and make sure you receive any product in question as quickly as possible, we advise you to call our customer service department. Please have your invoice readily available as our representatives will need to verify information listed on your order invoice.
Once your claim is filed, our representatives will then research the claim by verifying the weight received by Purolator or Canada Post as well as confirm items pulled & packed for your order. If indeed we failed to ship any product in question, we will promptly send out your item(s) via a similar shipping method as the original order at no additional charges to you.
In the event that we did in fact pull, pack, and ship all items ordered, it is likely that your package was tampered with while in transit. In this case we will handle your claim on a case by case basis to help resolve any issues. Be aware that it is our policy to file a claim with Canada Post or Purolator for packages that may have been tampered with during transit
We do NOT provide refunds on PayPal or Credit Cards , we ONLY provide store credits .
Pre-Orders Refund Policy
All Pre-Orders must be PAYED IN FULL at the time the order is placed and/or invoice received.
By placing an order on these goods you understand that when these goods come into the warehouse, you will receive them before they are offered as in-stock items. Sometimes these items are never available for normal ordering.
Because the items you order are purchased especially for you and will no longer be available for others to purchase, a cancelled Pre-Order is subject to a 25% cancellation fee of the total cancelled portion of the order. This is done also because as our inventory is purchased, we re-order available stock. Any amount paid towards a Pre-Order is eligible for a store credit only. Pre-orders that have been completely paid for and then cancelled will receive store credit in the amount of the pre-order, less the cancellation fee.
We are not responsible for Pre-Orders/Reserved Items that arrive late due to manufacturer delays. These things are out of our control. We will make every effort to contact you and let you know about the delay. You can also check on the status of your pre-order on your customer account.
On rare occasions the manufacturer cannot fulfill our complete order. If this is the case, you will be notified via email and a store credit or refund will be issued to you, depending on which you prefer. This includes times when the manufacturer decides not to produce a certain product or do not ship us that product for any reason.
